Early Morning Customer Services Assistant

posted 18th July, 2014

An opportunity has arisen for a Customer Services Assistant to process overnight orders from our customers. 

Many of our customers take advantage of our overnight ordering service for London and our Warehouse and Customer Services teams facilitate managing, processing, and despatching those orders.  An early start of 4.00am is required to do this and there is a real pressure to ensure that all orders are processed accurately within a tight timeframe.

The Role:

Reporting directly to the Customer Services Manager, the successful candidate will be responsible for the following:

- Prioritise and process emailed and answerphone orders received after office closing hours, dealing with any issues or queries appropriately. 
- Prioritise orders and queries for the rest of the Customer Services team before working alongside them in processing and taking orders by email and phone.

Skills & Experience:

- Reliable, conscientious with the ability to take ownership of issues
- Self-motivated with a positive ‘can do‘ attitude to all tasks
- Able to work under pressure and prioritise tasks
- Willing to go the extra mile to give customers great service
- Team oriented and able to build good working relationships
- Good problem solving skills with the ability to work things out logically

Previous experience in an order processing or customer services role is essential.  Wine knowledge is not essential but a willingness to learn is.

Hours of work will be 4.00am to 12.30pm Monday to Friday.  For initial training you will need to work from 8.00am to 4.30pm.

Salary and Benefits:

Salary will be dependent on experience with the following:

- Personal bonus of up to 5% of salary based on performance against key objectives
- Company bonus
- Stakeholder pension
- Discounted wine

Please apply with covering letter and CV to customerservices2014@libertywines.co.uk

Technical Manager

posted 10th July, 2014

We are currently recruiting for a Technical Manager to join the team.  Reporting to the Director of National Accounts, the successful candidate will be responsible for handling all technical management on all major customers covering product specifications, supplier audits and general technical issues. 

The role will be based at our office in Clapham North but there will be travel involved.

Role (key tasks):

- Act as key technical contact for National Account customers
- Act as point of reference for suppliers on all technical requirements for different customers
- Work with producers to ensure successful results at technical audits – preparation, gap analyses, attending audits, follow up any non-conformances
- Keep up to date product specifications for all relevant listings
- Develop a comprehensive filing system to store all information related to the above
- Continual improvement and assessment of technical practices
- Develop an ongoing project of traceability from the vineyard to the glass for producers.
- Keep up to date on all legislation related to the production, labelling and import/export of wine – manage compliance for relevant products

Key requirements (skills and experience):

Must have a good understanding of the following:
- BRC / ISO / equivalent food safety
- HACCP
- Winery practices / bottling
- Winery risk assessments
- Highly organised & efficient, good communicator, numerate and computer literate
- Practical winemaking & vintage experience
- Relevant education – BSC in Oenology (or equivalent) & WSET Diploma
- Commitment to a high level of customer service
- Languages (Italian, Spanish, French) are a major advantage
- Previous experience in dealing with supermarket technical teams are also an advantage
 
Remuneration/Terms:

Salary will be commensurate with experience with the following:

- Personal Bonus of up to 5% of basic salary based on performance against key objectives
- Participation in discretionary Company bonus scheme
- 22 days holiday rising to 25 days
- Discounted wine

Please apply with covering letter and CV by Friday 25th July to:

najobs@libertywines.co.uk

IT Support Engineer (1st/2nd line including Device Support)

posted 10th July, 2014

An opportunity has arisen for an IT Support Engineer to join our busy team.  Reporting directly to the IT Manager, the successful candidate will have responsibility for the day-to-day administration, documentation and support of Liberty Wines‘ IT systems.  

This is a fantastic opportunity to join a rapidly growing company where you will gain experience of a wide range of technologies and systems in a fast paced commercial environment.

Role and Responsibilities:

- Dealing with service requests from users and helping users to make better use of our IT resources
- Building and deploying desktop/laptop PCs to end users (MS Windows 7 and 8/8.1)
- Monitoring and maintaining the existing suite of computers, applications, printers and client-side network infrastructure
- Administration of our ERP system - client installation/updates, troubleshooting of client issues and report layout changes
- Creating, updating and running adhoc reports from MS SQL Server
- Administering our IP telephone system including adding and removing users, changing call routes and troubleshooting
- Setting up, deploying and providing support for tablet & smart phone devices  including managing our mobile and mobile data connections
- Setting up new and administering existing user accounts in Active Directory and Microsoft Exchange
- Assist in the auditing and asset-management of company hardware and software
- Supporting the IT Manager in the development of new policies, systems and project work where required

Skills and Experience:

A minimum of 3 years’ experience in a similar role with the following technical knowledge at intermediate level:

- Windows operating systems – 7/8/2008 R2/2012/2012 R2
- Wide knowledge of Windows applications and specifically MS Office Suite 2010 or 2013
- ERP systems. Ideally MS Dynamics NAV 2009/2013/2013 R2
- Exchange 2010/2013
- SQL Server 2008 R2/2012
- E-mail - SMTP/Outlook/Active Sync/Cloud based secure e-mail gateway
- Anti-Virus: Sophos/McAfee/Symantec
- Good practical knowledge of networking including TCP/IP, DHCP, DNS, Switches, routers/UTM gateways, WAN
- Some programming experience – PHP / JavaScript / .NET / Python / VBA / PowerShell

The IT Support Engineer will have excellent communication skills as well as the confidence and drive to take ownership of issues and see them through to a successful conclusion quickly and efficiently.
 
Salary and Benefits:

Salary will be dependent on experience with the following:

- Discretionary Personal bonus of up to 5% of basic salary based on performance against key objectives
- Participation in discretionary Company bonus scheme
- 22 days holiday rising to 25 days
- Discounted wine

Please apply with a covering letter and CV to:  itjobs@libertywines.co.uk
 

Sales: Western Home Counties

posted 04th July, 2014

In this newly created role, the successful candidate will be responsible for developing new business opportunities whilst seeking to grow sales with a number of existing Liberty Wines customers.

Applicants for this sales role must have proven trade sales experience of at least two years with a track record of developing sales amongst a variety of accounts. 

Experience within the regional area would be preferred.

Skills and Experience:

- An in-depth knowledge of the on and off-trade and the requirements of a wide range of customers is essential
- An ability to meet sales targets is requisite for this role
- Self-motivation, positive attitude and excellent communication skills
- Good wine knowledge, preferably WSET Diploma level

Salary and Benefits:

Salary/package plus bonus will be commensurate with experience.

- Personal bonus of up to 5% of basic salary based on performance against key objectives
- Stakeholder pension
- Discounted wine
- Travel insurance
- Health insurance

Please apply with covering letter and CV to: salesjobsuk@libertywines.co.uk

Warehouse Assistant

posted 24th June, 2014

An opportunity has arisen for a Warehouse Assistant to join our team. Reporting directly to the Warehouse Assistant Manager, the role will have responsibility for the following:

Warehouse:

- Picking and preparation of orders for despatch
- Vehicle loading and unloading (hand ball and forklift)
- Liaison with Customer Services, and other internal departments, to ensure all queries/customer enquiries are resolved within service levels
- Ensuring service standards are maintained and work processes are followed and continually monitored to be improved

Stock Replenishment:

- Stock put away from our daily stock replenishment
- Ensuring accuracy of stock put away into correct locations

General:

- Working in accordance with Company Health and Safety policies and procedures
- Any other reasonable tasks as required
- Actively participate in continuous improvement activities

Person Specification:

- Flexi forklift licence is essential
- Excellent accuracy and attention to detail
- Able to work unsupervised, and plan own workload
- Computer literate

Hours:

- Rotating shifts - 2:30am – 11:00am and 4:00am – 12:30pm Monday to Friday (40 hours per week)

Salary & benefits:

Salary will be dependent on experience with the following:
- Discretionary personal bonus of up to 5% of basic salary based on performance against key objectives
- Participation in discretionary Company bonus scheme
- 22 days holiday rising to 25 days
- Discounted wine

Please apply with covering letter and CV to warehouse2014@libertywines.co.uk